Frequently Asked Questions
What is Collective Souk?
Collective Souk is an e-commerce platform that sells merchandise to support urgent aid initiatives. Our mission is to bring together a community of like-minded individuals who want to make a positive impact. Every purchase helps fund good initiatives and keeps our movement growing.
Where do you ship to?
We ship globally! Delivery times vary depending on your location. U.S. orders typically take 5–7 business days from the ship date, while international orders may take 10–21 business days.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. Flat-rate options may be available for simplicity.
What is the processing time for orders?
Orders are processed within 3–5 business days. During peak times or high-demand campaigns, processing may take up to 7 business days. Preorder items may have longer processing times, which will be communicated during checkout.
What are preorder items, and how long do they take?
Preorder items are products made available for purchase before they are in stock. These items may take longer to ship and have varying timelines depending on the product. Estimated delivery times for preorder items will be provided at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. Use this to track your shipment and stay updated on its progress.
Do you accept returns or exchanges?
Due to the charitable nature of our mission, we do not offer refunds or exchanges unless an item arrives damaged or defective. If you encounter an issue, please contact us at support@collectivesouk.com.
Can I cancel or modify my order?
Orders can only be canceled or modified within 24 hours of placing them. Contact us immediately at support@collectivesouk.com for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment options available at checkout.
How does my purchase make a difference?
Every purchase supports good initiatives, such as urgent aid for communities in need. While our goal is to give as much back to urgent aid as possible, a portion of proceeds also goes toward funding operational costs to keep the movement alive and growing.
Are your products sustainable?
We are not fully sustainable yet, but we are working on it. Our primary focus is on supporting the collective community and small businesses. We are committed to boycotting sources that engage in unethical practices. If we discover that a product we sell is unethical, we will do our best to cancel it immediately.
Who runs Collective Souk?
Collective Souk is powered by a small, passionate team dedicated to supporting good causes. No one here is paid for their time—we do this out of a shared commitment to making a difference. If you’d like to volunteer or have suggestions for improvement, please reach out to us at support@collectivesouk.com. We’re always looking to expand the collective community.
Can I donate without making a purchase?
Yes! If you’d like to contribute to our initiatives without making a purchase, please contact us at support@collectivesouk.com for donation options.
How can I stay updated on new products and initiatives?
Sign up for our newsletter to receive updates about new merchandise, ongoing initiatives, and exclusive offers.
Do you offer wholesale or bulk purchases?
For wholesale or bulk order inquiries, please email us at support@collectivesouk.com. We’d love to collaborate!