Shipping Policy
Thank you for supporting Collective Souk! Your purchase helps fund urgent aid initiatives, and we’re committed to ensuring your items arrive safely and efficiently.
Processing Time
Standard orders are processed within 3–5 business days.
During peak times or high-demand campaigns, processing may take up to 7 business days.
Preorder Items: Processing times for preorder products vary depending on the item. Delivery timelines will be communicated at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order size.
Flat-rate options may be available for simplicity.
Delivery Times
U.S. Orders: 5–7 business days from the ship date.
International Orders: 10–21 business days, depending on location and customs.
Preorders: Delivery times for preorder items may extend beyond standard shipping and will be clearly communicated during purchase.
Order Tracking
You’ll receive a tracking number via email as soon as your order ships so you can follow its journey.
Returns and Exchanges
Due to the charitable nature of our mission, we do not offer refunds or exchanges unless an item arrives damaged or defective. If you encounter an issue, please contact us at support@collectivesouk.com.
If you have any questions, feel free to reach out to us at support@collectivesouk.com. Thank you for being part of our mission to create change!