Effective Date: December 22, 2024

1. Returns

Eligibility: Items must be unused, in original condition, and returned within 30 days of purchase.
Non-Returnable Items: Gift cards and downloadable products are not eligible for return.

2. Refunds

Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: Processed within 7 business days to your original payment method.

3. Late or Missing Refunds

Processing Time: If you haven’t received a refund yet, first check your bank account again.
Contact: If you’ve done all of this and still have not received your refund, please contact us at support@collectivesouk.com.

4. Exchanges

Eligibility: We only replace items if they are defective or damaged.
Process: If you need to exchange it for the same item, send us an email at support@collectivesouk.com.

5. Shipping Returns

Responsibility: You will be responsible for paying for your own shipping costs for returning your item.
Non-Refundable Shipping Costs: Shipping costs are non-refundable.
Tracking: Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

6. Contact Information

For any questions about our Refund Policy, please contact us at:

Email: support@collectivesouk.com
Mailing Address:
Collective Souk
996 Maine Ave SW 828
Washington, DC 20024
United States

By making a purchase on our Site, you agree to this Refund Policy.