Refund Policy

Effective Date: December 22, 2024

1. Returns

  • Eligibility: Items must be unused, in original condition, and returned within 30 days of purchase.

  • Non-Returnable Items: Gift cards and downloadable products are not eligible for return.

2. Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: Processed within 7 business days to your original payment method.

3. Late or Missing Refunds

  • Processing Time: If you haven’t received a refund yet, first check your bank account again.

  • Contact: If you’ve done all of this and still have not received your refund, please contact us at support@collectivesouk.com.

4. Exchanges

  • Eligibility: We only replace items if they are defective or damaged.

  • Process: If you need to exchange it for the same item, send us an email at support@collectivesouk.com.

5. Shipping Returns

  • Responsibility: You will be responsible for paying for your own shipping costs for returning your item.

  • Non-Refundable Shipping Costs: Shipping costs are non-refundable.

  • Tracking: Consider using a trackable shipping service or purchasing shipping insurance for items over $75.

6. Contact Information

For any questions about our Refund Policy, please contact us at:

  • Email: support@collectivesouk.com

  • Mailing Address:

    Collective Souk
    996 Maine Ave SW 828
    Washington, DC 20024
    United States

By making a purchase on our Site, you agree to this Refund Policy.